AskUsNow! using Twitter!

On our staff support site, we have 2 sections that *should* be updated with some frequency- recent questions and comments from customers.

Unfortunately, these sections have *not* been updated with as much frequency as Joe or I would like. Until now!

The recent questions section is now helped along by Twitter. Lots of libraries are twittering (see David Lee King's brief list here); it's an easy way to update "followers" on what you're doing. If you're totally confused, check out twitter.

Here's how we're using it
While doing my daily question review, I cut and paste the customer's question (sans any identifying information) into our Twitter. The updates get to our staff website using a Twitter badge. Many apps today have badges- flickr (we've got one of those on the sidebar of this page), librarything, del.icio.us, etc. It's a quick and easy way to integrate your many identities and accounts into one place.