Customer Love

You guys don't hear how awesome you are nearly enough. I want to make sure that you hear it as much as possible so i'm instituting a new column on this blog- Customer Love. Enjoy!

Completely unedited comments from your customers:

• I had begun researching the question myself, but was unable to find some very specific part of the answer for a student. John Krivak from Prince George'sCounty provided exactly what was needed, and the librarian who made the referraldid it perfectly. I was most impressed! thanks to all the AskUsNow staff.


• I am so thrilled with this 24/7 Ask Us service of the library. I had a question that I really needed an answer to today, if possible. I am so pleased I had a place where I could have a conversation (web chat) with a REAL LIVE person! I had a great experience with this Ask Us service. Thanks so much. [customer name]
  
• Better than any other search engine for the scholarly research I was attempting to do. Thanks We couldn't figure out the title I needed, but the service speed and effort was remarkable ! Great service. An excellent use of public funding! Thanks very much!


• Some of the staff who perform this service are brilliant at their jobs.


• i lovbe this I was really stuck and she really helped


• Thank you for the prompt response to my question. The information provided was very useful and it saved me a lot of time! The library's ebook database is incredibly useful, too.Thanks!


• I believe all customer service should be so efficient and available. It was very convenient and quick!


• I will be using this service again , I got what I wanted without the hassle of telephone prompts.


• the labrarian was very helpful and friendly. i like that a bunch! it makes searching for things without the stress of not finding what youre looking for!!! XD

5th year Celebration Event!

Check out the photos from the 5th year celebration event!

Thank you to all who contributed to the success of AskUsNow! and the success of our celebration! Here's to another 5 wonderful years!

youtube for virtual reference

Hello all,
I have not been a YouTube user, but today I was able to answer a reference question using it. The patron was wanted to listen to a certain opera singer's voice (a male soprano) There didn't seem to be sound clips readily found, but on YouTube I found several short videos. One was part of a BBC documentary news piece and the other seemed like a "bootleg" video from a performance. Are there any standards for citing these clips (should I have discussed the source of the videos with the customer, or just sent the YouTube URLs)?
Cheers & see you tomorrow,
Deborah
LBPH