Headline: AskUsNow! didn't blow up Howard County Libraries!

March 10th was our regularly scheduled Liaison-Meeting-turned-Refresher-Training and we didn't blow up the room! Check it out:


(Click on the photo for a larger view)

Thank you everyone for a successful training!

SURVEY: What do you need from Refresher Training?

Refresher Training is coming! Help us make sure you get the information and refreshers you need.

Please take this brief (less than 15 mins) survey to help us design training:

http://www.surveymonkey.com/s.aspx?sm=f43oF1AiYcPLUQx_2bCIjCww_3d_3d

Refresher Training will be kicking off in MARCH with a refresher for the Liaisons.

All Questions can be directed to Julie

Tips for Handling UK customers

Recently, public libraries from the UK joined the 24/7 Reference Cooperative which meant we were now part of an international cooperative. Yay! This also meant that we had some interesting things to deal with, including different legal and education systems, language barriers (who knew!) and other such things.

Last month, QuestionPoint had a training webinar called Answering Questions for UK Patrons. If you were unable to attend the webinar, it is now available online for viewing.

Check out the QP Blog for links to the 66 minute recording as well as resources.