Tuesday, December 22, 2009

Discontinuing this Blog-relocating to AskUsNow!'s Inner Harbor

Our site for Maryland AskUsNow!'s Staff Blog is now housed within the staff support site, Inner Harbor. Blogging there is flexible in that it supports each author and tagging allows for a variety of ways to find information that is sometimes buried. The site's features offer a great search tool, so finding information posted on a blog is as easy as searching by subject.

See you on the Inner Harbor!

-Julie and Cathay-
Maryland AskUsNow!
http://www.askusnow.info

Thursday, November 19, 2009

Thanksgiving 2009 Resources List!

It's our second annual Thanksgiving Resources list! We've updated last years and in the honor of preemptive reference, we're posting it through twitter, MySpace, and Facebook. Check it out:

Thanksgiving is tomorrow. Are you prepared for the food, family, and fun?

To help you have a happy, safe, and healthy holiday, we’ve put together some resources we hope you’ll find useful.

Happy Thanksgiving from all your friends at Maryland AskUsNow! (We’re thankful for librarians and all our friends like you!)

—-
What do I do with this Turkey?
Butterball’s Thanksgiving guide is complete with shopping lists, conversations, thawing guides, seating, safety, what to do with leftovers, and more:
http://www.butterball.com/tips-how-tos/tips/thanksgiving-guide

I may need to know CPR
http://health.howstuffworks.com/cpr2.htm
(TIP: don’t know what the timing is? hum the Bee Gee’s Stayin Alive for the right rhythm (http://www.webmd.com/heart/news/20081017/cpr-gives-stayin-alive-new-life))

Vegetarian Thanksgiving?
eHow’s “How to choose a Turkey Substitute for your Vegan T-day” http://www.ehow.com/how_4599009_turkey-substitute-vegan-thanksgiving-dinner.html


Vegan holiday recipes http://www.vegcooking.com/f_holiday_cooking.asp

Worried about handling the family stress?
Check out the Mayo Clinic’s 12 tips for coping: http://www.mayoclinic.com/health/stress/MH00030 or the Family Guide’s Guide to Managing Holiday Stress: http://family.samhsa.gov/be/holidaystress.aspx

Send your thanks to our military?
Go to http://www.usa.gov/Topics/Usgresponse/Help.shtml#vgn-support-our-troops-vgn to send care packages, donate calling cards, or write letters, emails, or text messages of gratitude.


What’s the real story behind Thanksgiving?
History.com tells the tale of the First Thanksgiving: http://tinyurl.com/6jwxzx and what was actually on the menu. Also check out the Smithsonian’s site at http://www.si.edu/Encyclopedia_SI/nmah/thanks.htm

Have kids to entertain?
Print out some coloring book pages here: http://coloring-page.net/thanksgiving.html or here: http://www.preschoolcoloringbook.com/color/cpthanksgiving.shtml or here: http://holidays.kaboose.com/thanks-color.html

Interested in Thanksgiving Facts?
The U.S. Census Bureau can help: http://www.census.gov/Press-Release/www/releases/archives/facts_for_features_special_editions/014332.html

Traveling?
Check out highway conditions at http://www.fhwa.dot.gov/Trafficinfo/

The Federal Aviation Administration can tell you what the status of flights and airport delays are: http://www.fly.faa.gov/flyfaa/usmap.jsp

Have a question about something else? Get answers at www.askusnow.info We’re available 24/7, even on Thanksgiving!

Happy Holidays,
Your friends at Maryland AskUsNow!

Thursday, November 12, 2009

Gaming draws families together - at libraries, too with National Gaming Day 2009


There seems to be a surging renewed interest in board, card, and video games these days. Maybe it's the recession. Maybe it's due to our innate desire to be around people. We are social creatures, after all.

Personally, I have many pleasant childhood memories and great moments with my own (now semi-adult) kids playing games. Mario Cart (Wii) is a standard activity these days and we can connect this over the Internet to include family members who live 3,000 miles away. Still, we pile the old stand-by board and card games in the closet and on top of the refrigerator and grab these for a change of pace once in a while. Sometimes it's just nice to sit together at the dining table clutching UNO or Apple-to-Apple card and talk about everything and anything while we play.

The American Library Association's National Game Day is on Saturday, November 14th. Many libraries around the country participate in this fun event with creative and energetic programs, and the interest is not limited to children or teens. According to a Pew report from December 2008, more than half of the U.S.'s adults play video games, and about 1 in 5 play everyday or almost everyday (http://pewresearch.org/pubs/1048/video-games-adults-are-players-too).

This is exciting news, since the adults are the ones who own and drive the cars (mostly) and set the family's daily agenda. The library can really embrace the family's inter-generational interest in gaming! It's good for anyone, any age since gaming also stimulates brain activity, helps with social skills, and having fun is just plain good for our health. And when gamers come to the library, they are more likely to explore the shelves and options around them. For this librarian, it's a win-win situation.

For more about National Gaming Day, see I Love Libraries at: http://ilovelibraries.org/gaming/index.cfm

Game on!

Thursday, October 22, 2009

a word about QuestionPoint service interruptions

This week I have had both a QuestionPoint Users Group and a 24/7 Reference Cooperative Advisory Board meeting and I received further clarification as to the issues that QuestionPoint has been experiencing the last few months:

On June 21st, QuestionPoint moved to a larger capacity back-end database and new operating system. This was a move initiated by OCLC for all their products because of increasing traffic and the need for higher capacity.

In September, traffic increased as per usual with the start of the school year and this stressed the new database application. There were tweaks and optimizations completed to manage the issues occurring but it wasn't enough. Throughout the last week of September, there were many "bounces" to the server. When QP "bounces" the system what they're doing is taking the server offline and immediately rebooting it in order to clear out the cache and database tables that get bogged down. On average, a "bounce" takes 10 - 15 minutes to complete before the system is up and running again. Often, Cathay and I do not get a lot of notice before a "bounce" occurs but if you are unable to access QP, try again in a few minutes.

September 27th, QuestionPoint moved to a previous version of the new back-end, high-capacity database software and saw a significant reduction in connection and server issues. For whatever reason this move also caused the data counts for the 9/27 daily reports to quadruple. The monthly data counts for September are reported to be correct but the 9/27 daily count is still incorrect.

Currently, response times are mostly back to pre-June levels, sometimes better. There are occasional surges (like today's problems) but the QuestionPoint team is tirelessly working to identify and resolve these issues. Both Cathay and I and the QuestionPoint team thank you all for your patience while these issues are sorted out.

Cathay and I do our best to keep the Staff Support website and mdaskusnow listserv up to date when we know issues are occurring but the best and fastest thing we can do is update our status messages in our Meebos on the Contact page. You can also use these to contact us in case of an issue. If you were in the habit of checking the OCLC system alerts page I learned that the page is updated by OCLC support and sometimes takes a while for QP to get an alert out; they usually forgo this if they believe it's a "short" issue. Instead, they rely on messages to the QP_L list, which we then fwd to the mdaskusnow listserv and note on my meebo.

When customers try to access AskUsNow! and QuestionPoint is down, they see an OCLC page letting them know that the system is down. If they are already in a chat session and the server goes down, they are disconnected; unfortunately in this manner they may not realize it is a tech problem versus anything else. We do have a note on our Welcome Login page that customers see when the come into the service that lets them know we are having difficulties. Hopefully this message helps alert people to the possibility of connecton issues.

Again, we thank you for your patience and hope that we are able to keep the frustration down to a minimum. Please feel free to contact us if you have any questions about this.

Tuesday, October 20, 2009

Marketing Trends to Watch

Library Journal's Bubble Room blogger identifies 13 cultural shifts that libraries can turn into opportunities to reach patrons

http://www.libraryjournal.com/article/CA6698259.html

Tuesday, October 13, 2009

Silly Hat Day

Yesterday was BCPL's staff day. The theme for the day was “Stress less…Enjoy the Rest" and to that end, we all received mini back massager toys and enjoyed a speaker, Rosanne Torpey, who spoke to us about laughter, silliness, perspectives, and stress. She spoke about how we all need to lighten up, rely on our technology less, be open to different perspectives more, and not forget to take that 30 minute walk or laugh break.

While on vacation i had a moment of clarity about my life and how i had let work and other things start to dictate what and how i do things, instead of keeping myself in control. I decided to return to work with my new attitude and infect everyone with it. As it turns out, i came home and got sick so i kept the infecting piece to myself for a while.

Then on Sunday, at a friend's baby shower, the brother of the father was making balloon hats for the few kids that were in attendance. Of course, i had to get one. I got a specially made "Level 10 Zany" hat and ring.

And, as if i hadn't gotten the point already... the keynote speaker yesterday kicked things into high gear for me and today i came in to work and announced that next week (during our department meeting) was going to be Silly Hat Day. To emphasize the idea, i've been wearing a newspaper hat i've had on my shelf for a year. I've already gotten many "thank you for making me laugh" comments from around the building and it's not even noon.

If there's one thing i've learned from my father (well, really there's tons) is to not take yourself too seriously. Life is too short to take things, especially yourself, seriously. Wearing a silly hat, or bringing a rubber chicken to a meeting (like my dad is known for doing) reminds people that we're all human, we're all in this together, laughter is good (and healthy) and allows people to be silly which helps force the tension out of your body and your mind.

Silliness and laughter really does make you feel better. Go ahead, try it now. Laugh. Even fake laugh if you have to, it will still work just as well. You'll feel your muscles relax and you'll be more centered to continue on with your day. You know it's true- you can't throw a ball while you're laughing can you? No, cause you're too relaxed!

I think it's important that even as a service like this one, spread out over an entire state, we all create a sense of community and fun. After all, life and work should be fun otherwise what's the point?

So won't you join me in Silly Hat Day on Wed, Oct 21st? Let your silliness be infectious! Upload your picture and post it on flickr, twitter, in the comments here or email me and i'll put them on the AskUsNow! flickr page in a private area only your fellow AskUsNow! librarians can see.

Thank you goes to Beth in Howard County, for prompting that this idea go beyond the walls of the building.


Update: a pool on flickr has been created if you'd like to upload your #sillyhatday photos there!

Wednesday, October 7, 2009

It's October...and thoughts turn to Poe

The darkening chill entered our living spaces with a suddenness that surprised each of us. Most upset was our cat who took to burrowing under the blankets until the warming of a mid-day sun melted her disposition enough to emerge from a semi-hibernation. Thoughts about activating the heater with the initial smelly blast, or at least getting a fire going in the livingroom's fireplace creep into my thoughts. I find I am checking our candle supply, making lists of winter needs for hands and feet, and am urged outside to prepare the garden and pond for the icy cold north wind's soon arrival.

I also find I am looking at our collection of books and movies and am drawn to the spooky ones. "I am Legend," "The Sixth Sense," "The Masque of the Red Death." My mood embraces Poe.

Edgar Allan Poe's death is said to occur on October 7th, 1849. In honor of that, here are some resources to share and delight!

  1. A lengthy list of Poe's works are available through The Project Gutenberg. Scroll down about two-thirds of the page to find "Poe". Some are available as audio versions:
http://www.gutenberg.org/browse/authors/p

2. Five works are listed through Literature.org. These include "The Cask of Amontillado",
"The Pit and the Pendulum", "The Assignation", "The Tell-Tale Heart", and "The Tale of
the Ragged Mountains":

http://www.literature.org/authors/poe-edgar-allan/

3. A well-known (and often humorous) tribute site to Poe is called "The House of Usher."
This site offers a biography, myths and legends, works, films, and more:

http://www.houseofusher.net/

4. The "Poe Decoder" is a site 'started by a small group of Poe enthusiasts,' who offer literary
criticisms and resources:

http://www.poedecoder.com/

5. Baltimore (Maryland) is rich with Poe history. Two resources offer interesting biographies and information:

  • The Edgar Allen Poe Society of Baltimore, online at:
http://www.eapoe.org/

  • Enoch Pratt Library (of Baltimore) provides an online resource regarding its special Poe Collection:
http://www.prattlibrary.org/digital/index.aspx?id=180

Curl up with those lap blankets, a cup of tea, and a loving pet and experience Poe's world, deep into the recesses of madness and despair! But only for a while...we want you back in the real world by the morning!

Sunday, September 27, 2009

Banned Books Week Web Resource List

It's here! Banned Books Week for 2009, September 26 through October 3.

The American Library Association's website states:

Banned Books Week: Celebrating the Freedom to Read

Banned Books Week (BBW) is an annual event celebrating the freedom to read and the importance of the First Amendment. Held during the last week of September, Banned Books Week highlights the benefits of free and open access to information while drawing attention to the harms of censorship by spotlighting actual or attempted bannings of books across the United States.

Intellectual freedom—the freedom to access information and express ideas, even if the information and ideas might be considered unorthodox or unpopular—provides the foundation for Banned Books Week. BBW stresses the importance of ensuring the availability of unorthodox or unpopular viewpoints for all who wish to read and access them.

The books featured during Banned Books Week have been targets of attempted bannings. Fortunately, while some books were banned or restricted, in a majority of cases the books were not banned, all thanks to the efforts of librarians, teachers, booksellers, and members of the community to retain the books in the library collections. Imagine how many more books might be challenged—and possibly banned or restricted—if librarians, teachers, and booksellers across the country did not use Banned Books Week each year to teach the importance of our First Amendment rights and the power of literature, and to draw attention to the danger that exists when restraints are imposed on the availability of information in a free society.

Banned Books Week is sponsored by the American Booksellers Association; American Booksellers Foundation for Free Expression; the American Library Association; American Society of Journalists and Authors; Association of American Publishers; and the National Association of College Stores. It is endorsed by the Center for the Book in the Library of Congress.

For more information on getting involved with Banned Books Week: Celebrating the Freedom to Read, please see Calendar of Events and Ideas and Resources. You can also contact the ALA Office for Intellectual Freedom at 1-800-545-2433, ext. 4220, or bbw@ala.org.
Resources and a delightfully entertaining puppet show are also linked on ALA's site, on: http://www.ala.org/ala/issuesadvocacy/banned/bannedbooksweek/index.cfm

Resource Shelf
, a blog for information professionals, educators and journalists, offers more information about this important week. See the "Banned Books Week for September 26, 2009" posting.

Celebrate the week with awareness and advocacy!

Thursday, August 13, 2009

Back to School! These resources may be helpful for the whole year

With the approaching end of August comes the daily march back to school! To help prepare, Maryland AskUsNow! has come up with some resources that touch upon three big “Back to School” topics:

    1. Dealing with the anxiety of the first day of school (new school, new teacher)--
    2. Tips for finding those typical supplies (on a budget)
    3. Some resources for homework help that include:
      a. Atlases and Maps
      b. Grammar
      c. Math
      d. Science
      e. General Homework Help Resources

* * * * * * * * * * * * * * * * * *
1. Getting ready for that first day “butterflies in the tummy” feeling: Here are some sites to help you and/or your child with mental and emotional preparation for the new school year.

The National Mental Health of America offers a “Back to School Factsheet” with tips about helping reduce anxiety for that first day. Once you are on the home page, just type in "back to school anxiety" in the search box (and press enter).

KidsHealth/TeensHealth is another site that gives supportive advice.

Back to school preparation is a good opportunity to get organized, to start the year off with a homework plan of action (which also helps to reduce stress!). KidsHealth/TeensHealth’s page on “How to Make Homework Less Work.”

2. Having your school supplies ready without breaking your budget are other ways to get organized for the new school year:

The site “Great Schools” is for parents, and it offers a “back to school” section that includes a common supply list (which checkboxes) online at:
“Organized Home” focuses upon getting those supplies on a budget:

3. Homework Help resources are like your favorite tools in your toolbox! The following feature the most common topics needed:

a. Atlases and Maps

i. National Geographic offers printable atlases at:



ii. A list of maps and other geography tools are found on Kids' Turn Central, at:


iii. Thinkfinity includes additional links to maps and atlases:



iv. To calculate distances and to find latitude/longitudes, InfoPlease offers an easy way on their Homework Center area at:


b. Grammar

i. FunBrain organizes grammar help by “Beginner” and “Advanced.” It’s part of the Family Education Network’s area called “Grammar Gorillas.” See:


ii. Simple explanations of parts of speech and other grammar help is found through Scholastic’s site:


iii. InfoPlease organizes grammar help through levels, beginner to advanced:


iv. The Capital Community College Foundation provides an online “Guide to Grammar and Punctuation” with help for writing research and essay papers, too:


c. Math

i. A+ Math gives basic arithmetic/math help. It also lets you enter your problem to double check the result:


ii. Math.com organizes help from basic math to advanced topics (see left navigation area):


iii. InfoPlease offers math help, but also information about the history of mathematics and a biography of mathematicians:


iv. Webmath gives help from elementary to college level math, and shows how the result is obtained (very useful for double checking):

v. A site devoted to algebra, called “Algebra Homework Help,” from People’s Math:

http://www.algebra.com/

vi. Purple Math (especially for Algebra):

http://www.purplemath.com/


d. Science

i. Chemical Elements, an interactive site featuring the Periodic Table of the Elements, is found at:


ii. Need to know about the human body? Homework Spot offers information at:

iii. Homework Spot also provides science resources for elementary, middle, and high school grade levels. See the left side navigation for grade levels, then click on “Science” to see choose the type of science you need help on:

iv. FactMonster’s science area is found on their Homework Help area, and offers science information for school-aged children at:


v. AP Biology (high school level) help from MIT’s open source area:


vi. Rader’s site offers various science help –

    1. Chem4Kids is found at:
    2. Biology4Kids, at:
    3. Geography4Kids, online at:
vii. The Physics Classroom offers an online tutorial as a way to learn this fascinating subject:


e. General Homework Help Resources (Ready Reference, such as dictionaries, online calculators, encyclopedias)

i. Many libraries list homework help resources on their teens’ and kids’ pages. The Baltimore County Public Library offers links to freely available online resources at:


Databases are another important resource for homework help; ask your librarian for more information about how to access and use these.

ii. Maryland Public Library’s Sailor has a list of homework help resources online at:


iii. Homework Spot organizes help by grade level, and then by subject. See the left navigation area:

iv. FactMonster provides a Back to School resource area:


v. InfoPlease gives general homework help resources, including chemistry conversion help, math flashcards, and an easy to use “what happened on this day” history tool, at:


vi. MIT offers Open Course Ware, for learners who would like to brush up or continue their education (no degree offered, but this is freely available). Parents can learn along with their children!

vii. And of course! Maryland AskUsNow! is an important resource when you need help finding information or library materials We’re here 24/7!

We hope you find these resources helpful! And welcome back to school - It's going to be a good year!

Submitted by: Cathay Crosby
August 13, 2009
Maryland AskUsNow!

Thursday, July 23, 2009

Satisfaction is up!: survey data for FY09

It's that time again for running reports and submitting MFR's and soon, final grant reports.

I just finished running the (uber tedious*) survey report for all our institutions and the verdict is in! You're even more awesome than last year!

of our surveyed customers:
88.75% are satisfied!
86.27% say our librarians are excellent!

Check out the full report and see how your insitution compares.

--------
* This report is one of the last ones in QP that I have to run manually for what we need out of it. I have to run the report on a specific time frame 38 times to get the data for all our partner institutions. Then, i have to manually enter it (as cut and paste formats things in a useless manner) into xls. Then i get to have xls do math (that's the easy part).

As a point of interest, i downloaded a keystroke counter app before i did this report and found out that it took me 4,444 keystrokes, 630 left mouse clicks, 84 double mouse clicks, and 1114 spins of the mouse scroll wheel).

Thursday, July 2, 2009

June 2009 in review: monthly report

We're hitting a lot of milestones this month! In both stats, comments, and projects we're working on! Check it out...


BY THE NUMBERS
  • customers asked 2562 questions in June.
    This is the second highest usage for a June since our inception in 2003!
  • Maryland librarians handled 1862 questions from across the state and country this month.
    The most questions handled in a June since 2003!
  • an additional 1295 questions were answered via email by Maryland librarians this month.
    The most in a June since 2003!

CUSTOMER LOVE
  • I am very impressed with the Anne Arundel library system. The employees have always been friendly, knowledgeable, professional and extremely helpful. This system is an asset to the community. Thank you.
  • I think this is a wonderful service, that has made it possible for me to find answers to questions from my home, rather than having to come to the library to ask a librarian directly. It's extremely helpful. Thank you for providing it.
  • I was very pleased with this process..and it's available 24/7...who knew?!
  • This was my first time using this service. I will spread the word to my other "not-so-internet-savvy" peers. I am a non traditional college student. (mature) This was a great help and it helped me become more comfortable using the internet. Thanks.
  • Beverly was extremely patient and resourceful. She answered an impossible question; when I go to my library and hear the customers say, "I'm looking for a book, and it's red, and it's a about a guy . . ." the librarians cringe. That was my kind of question, but Beverly didn't even flinch! And she found the title with no trouble. Perfect reference work. Thank you!
  • Alain was fantastic and help me out 100%...thanks for hiring great, proffesional people
  • This is a terrific service. I have used it several times and always found the librarians very helpful. But then I think the world of our librarians in Maryland and think they are very special and terrific!
  • The librarian pointed me to the Magazine and Newspaper Locator website--I wouldn't have found this without her help! She didn't just give me the answer; she gave me the tool I needed to find the answer. A great resource for those of us who have to work after others have called it a day. Thanks!
  • [the librarian] is so good. Please retain his services for another fifty years.Thank You
  • As a member of circulation services at HCPL, I am constantly explaining the benefits of being a library card holder. As part of the Welcome package we distribute at the time a new card is issued, I point out the "Ask Us Now" service. This was my first time ever using the site myself, and I appreciated the prompt and helpful response. Thank you for the information.
  • I am grateful for the AA County Public Library system. It is a fantastic resource. I have been a patron for a long time. Through many transactions, many visits to Branches and many online sessions I have found the people very helpful, efficient and effective. They have performed at a high level and have been very consistent.

    The AACPL system is exceptional in every way. I have never been disappointed with the assistance I have received via the Internet or in person at a Branch. Very impressive.

    With the economy being in such a terrible state, I have heard more and more people talking about using the Library. Things like using the computers for job hunting and submitting resumes because they have lost Internet access at home. This is very beneficial and is a life-saver for many AA County residents. Thank you all for making our system what it is!
ADMIN
Cathay and Julie have been busy busy making big strides in the following projects:
  • staff support website transformation: information architecture and Drupalization. Thanks go to the Transformation Team for their help! The team is: Betty Morganstern (AACPL), Jessica Nhem (Caroline County), Jessica Chaiken (NARIC), Sarah Smith (BCPL), Tina Pickens (BCPL), Cindy Bowen (NAL), Cathay and Julie.
  • finishing up the 2008-2009 grant
  • selecting, ordering, and distributing marketing materials including highlighters, memo pads, rulers, and bags
  • Can AskUsNow! accept donations?
  • redoing the schedule to make sure our Maryland customers are being helped by Maryland librarians whenever possible

Resources for your Independence Weekend Celebration

Fourth of July, 2009

All over the United States people celebrate our Independence Day with bar-b-ques and fireworks. Here are some resources to enhance your holiday weekend:

1. Fun Facts
Table conversation won’t be boring with the U.S. Census Bureau’s list of fun facts about our Independence Day. Learn about where the traditional Fourth of July meals come from to how many U.S. places are called “America.” Online at:

http://tinyurl.com/fourthofjuly2009FunFacts

  1. History
    One of our country’s national libraries, the Library of Congress, offers an extensive history of our Independence Day, online:

http://memory.loc.gov/ammem/today/jul04.html

Also from the Library of Congress is a list of patriotic songs; their words and histories:

http://lcweb2.loc.gov/diglib/ihas/html/patriotic/patriotic-home.html

  1. Celebrations in and around Maryland
    USA.gov offers a list of resources that include places to celebrate, from National Parks to our Nation’s White House.

    http://www.usa.gov/Topics/Independence_Day.shtml

You can find more about events in the Maryland/Washington D.C. region on About.com, too:

http://dc.about.com/od/specialevents/a/4thofJuly.htm

Events specific to Maryland, see:

http://dc.about.com/od/specialevents/a/4thofJuly_2.htm

4. Family-style celebrations and food
USA.gov offers a list of recipes from famous Americans, child-friendly cooking ideas, healthy eating recipes, and even creative ideas for working with watermelons!

http://www.usa.gov/Citizen/Topics/Health/Recipes.shtml

  1. Crafts and Family Picnics
    Many ideas can be found on Kaboose, at:

http://holidays.kaboose.com/july-4/

  1. Fireworks Laws
    Need to know the fireworks laws (what’s permitted and prohibited) in your state? A document (PDF) from the American Pyrotechnics Association is found at:

    http://www.usa.gov/Topics/Independence_Day.shtml


Have a safe and fun Fourth of July from all of us at Maryland AskUsNow!

Monday, June 22, 2009

Summer is Here!

When we think of summer, we think of good summer reads on the beach and explorations to other day-trip destinations. So here is a list of resources to help you with some ideas and planning.

  1. Summer Reading is everywhere! This year’s theme is “Be Creative @ Your Library” and you can watch a nice jingle about it on YouTube:

http://www.youtube.com/watch?v=MdnyF5X-V0I


Free summer reading programs are to be found in Maryland public library systems.

Here is an alphabetical list – contact your county’s public library for further details, or better yet, just drop by and ask at your nearest local library!

    1. Allegeny County: http://www.alleganycountylibrary.info
    2. Anne Arundel: http://www.aacpl.net/src_09/index.html
    3. Baltimore County: http://www.bcpl.info/kidspage/summerreading.html
    4. Calvert County: http://calvert.lib.md.us/summer09/
    5. Caroline County: http://www.carolib.org/library/
    6. Carroll County: http://library.carr.org/
    7. Cecil County: http://www.cecil.ebranch.info/kids/summer-reading/
    8. Charles County: http://www.ccplonline.org/kids/summerreading09.html
    9. Dorchester County: http://www.dorchesterlibrary.org/childrenservices.html
    10. Enoch Pratt (Baltimore City): http://www.prattlibrary.org/home/index.aspx?id=33502
    11. Frederick County: http://www.fcpl.org/information/programs/2009/src-events.php
    12. Harford County: http://www.hcplonline.info/kids/summerreading.html
    13. Howard County: http://www.hclibrary.org/index.php?page=218
    14. Kent County: http://www.kentcountylibrary.org/newsletter/2009/06/summer_reading_your_library_20.html
    15. Montgomery County: http://montgomerycountymd.libguides.com/summerreading
    16. Prince George’s County: http://www.pgcmls.info/Current/SRP.html
    17. Queen Anne’s County: http://www.quan.lib.md.us/
    18. Ruth Enlow Library of Garrett County: http://www.relib.net/events.asp
    19. Somerset County: http://www.some.lib.md.us/scls-children2.shtml
    20. St. Mary’s County: http://www.stmalib.org/summer09.html
    21. Talbot County: http://www.tcfl.org/child/summer_reading_2009.html
    22. Washington County: http://www.washcolibrary.org/src.asp
    23. Wicomico County: http://www.wicomicolibrary.org/
    24. Worchester County: http://www.worcesterlibrary.org/

  1. For getting around: Need to know the best gas prices around you? GasBuddy offers an easy way to check Maryland:

http://gasbuddy.com/Gas_Prices/Maryland/index.aspx

For outside Maryland, you can see the state listing on GasBuddy’s home page:

http://gasbuddy.com/

Prices can suddenly change, but these indicators can sometimes be helpful.

If you are already out and about, you may want to check for gas stations and their prices using your mobile. The helpful site “Mashable, The Social Media Guide” offers suggestions (from last year):

http://mashable.com/2008/05/05/check-gas-prices-online-11-handy-tools/

  1. Maryland’s official tourism site offers a listing of events, ideas, and a bonus! You can order up to nine brochures/maps/guides for free:

    http://visitmaryland.org/Pages/brochures.aspx


  1. At the Beach is a nice site listing events at major Maryland and Delaware beaches:

    http://atbeach.com/events/new/

    Click on the event’s name for details. Most listed are free.

  2. Free Music Events in the Maryland/DC region: About.com offers a resource list for finding outdoor, free concerts:

    http://dc.about.com/od/concerts/a/summerconcerts.htm

For Baltimore’s Inner Harbor, you can see a list of free outdoor concerts here:

http://baltimore.about.com/od/artsentertainment/a/outdoorconcerts.htm

More Baltimore-area events (mostly free) are listed on the “Top of the World” at:

http://www.baltimore.to/TopOfWorld/index.html

This is from the tourist/informative site all about Baltimore at:

http://www.baltimore.to/index.html

If you have other questions about what to do this summer and how to get there, remember that you can always log onto Maryland AskUsNow! (http://www.askusnow.info) and chat with a live librarian, anytime day or night.

Have a fun adventure!

Monday, May 4, 2009

Maryland AskUsNow! shows up at events!

Online and in our Communities

During the busy spring months Maryland AskUsNow! is presented at workshops and community events. Julie has been on the road bringing her expertise and presence to conferences, such as REFolution (Lyrasis) and New Jersey Library Association's 2009 conference, both in April. We've also hit the road to bring AskUsNow! to Maryland Day and TowsonTown.


Maryland Day is an annual event that brings thousands of people to the University of Maryland's College Park campus for a full Saturday of demonstrations and interactive exhibits. AskUsNow! shared a library tent with library staff from Prince George's County Public Library and the University of Maryland's libraries. The volunteers worked with Cathay through the heat and hussle to present the statewide service, hand out about 1,000 bags and bookmarks. It was a lively and enjoyable event!

TowsonTown Spring Festival is a weekend long fair close to Maryland AskUsNow!'s home base. AskUsNow! handed out highlighters and pencils - all in the continuous flow of getting the word out about Maryland AskUsNow! and library services.

Coming up: The 2009 Maryland Library Association's Annual Conference!

Monday, April 13, 2009

National Library Week 2009!

National Library Week is here!

This year’s theme is “Worlds connect @ your library.” All types of libraries participate in this annual celebration (school, public, academic and special). While I was reviewing this year’s theme, I began to realize how we are actively and effectively participating. Let me explain:

This year, the National Library Week’s spokesperson is Jamie Lee Curtis. The promotional image (PDF format) shows a postcard with a brief note to all: “The library is where I connect. Connect with your world this week @ your library!” Ms. Curtis is smiling (her “I know something good” grin), seated on a library carpeted floor, with a computer on a work-desk and book stacks behind her.

The mix of technology and library bound books and the casual yet “let’s get to work” attitude speaks to every librarian. We are creating places that actively extend far beyond the bricks and mortar, glass and metal of our buildings, reaching our communities in their homes and wherever they may be. I imagine I can be a patron on a yacht sailing the Caribbean, hiking the Himalayas, traveling to study abroad. We all know “books can take us places.” We are now in a time when we can connect with our patrons in those places. Librarians and patrons have adapted tools to help keep us all connected in a mobile environment.

The other side of this is something I’ve seen on occasion in my current position –that is, connecting with customers outside our tax-paying patron base. Primarily for those of us who work on Maryland AskUsNow! on a global hour, we see questions from all over the United States (not everywhere, but many places). Once in a while we have questions from people outside Maryland, even outside the U.S. During my short time in this position with AskUsNow! I have even worked with a patron as far away as Costa Rica.

Although this is rare, it is a good reminder to me that our library services are reaching beyond walls and boundaries. It is encouraging to see the successful application of various technologies and incredible resources to help our patrons connect with information they need, whether they are within our buildings or home, even far from home at a business conference or on an exotic adventure.

You can celebrate National Library Week this year by participating in your library’s events. Many libraries are promoting the Week in some way, calling notice to our nation’s librarians, facilities and their services. Tuesday, April 14th is focused upon recognizing our library workers:

http://www.ala-apa.org/about/nlwd.html

For American Library Association’s events and for more information, please view ALA’s website at:

http://www.ala.org/ala/aboutala/offices/pio/natlibraryweek/nlw.cfm


Greet your fellow librarian and enjoy the week!


(posted by Cathay Crosby, Operations Assistant, Maryland AskUsNow!)


Friday, April 3, 2009

CIL2009: links, thoughts, and presos of note

Earlier this week, i went to the 24th annual Computers in Libraries conference with the intention of absorbing as much information as possible and networking my voice raw. Mission accomplished:

==Websites / webtools to check out==
This list is the best (in my opinion) from Aaron Schmidt's "Best of the Web, Steven M. Cohen's "What's Hot in RSS," and the 40+ cool tools for webmasters presos:

Information Resources
Legal Information Resources
Cool Web Tools
  • SendUIt - temporary doc storage for our customers who need stuff and dont have (or want to give us their emails)
  • Awesome Highlighter lets you highlight text on web pages and then gives you a small link to the highlighted page. Great for getting someone to pay attention to something specific instead of saying, "go to this url, go halfway down the page, check out the 2nd paragraph..."
  • Backup URLCreates a cached copy of a URL in case it goes down
  • Jing - still and video screen capture software (i <3>
  • Today's Meet - creates a temporary online space where people can meet and chat. huge potential for library customers
  • Google Forms - create a web form easily with this tool and copy and paste the code into your own site, and the data goes to a Google Spreadsheet. Aaron has used it to create a quick and easy sign-up form for Summer Reading. We used it to capture the stories for our Story Campaign.
  • http://www.mindmeister.com Online collaborative mind mapping
Webtools for Webmasters
==Presentations & Notes of note==
Creating a Knowledge Commons
Michael Edson, Director of Web and New Media Strategy at the Smithsonian Institution was the keynote on Wednesday morning. He spoke of creating a commons; the sharing and collaboration of human knowledge and innovation. Check out the Travelin' Librarian for video and ppt slides of Michael's keynote.

Friending Libraries: The newest nodes in people's social networks
Lee Rainie- Director of the PEW internet project.  

New Strategies for Digital Natives, Helene Blowers, Digital Strategy Director, Columbus Metropolitan Library. link to slides on slideshare.

25 Ideas for Collaborating in 40 Minutes,  Kathy Dempsey

Webdesign Pitfalls, Jeff Wisniewski

it's not virtual reference (OR how not to be a robot)

[morphed from original post at the strange librarian]

I love virtual reference. I think it helps change the stereotype of libraries (you know the one) and gives us more value to our customers via additional access points. But i've often debated on what to call it. "Virtual reference" doesn't get at what we do. It doesn't have connotations of "real people" having "conversations" with "real people."

@Cil2009, I heard Michael Whitchurch of Brigham Young University say that calling something "virtual" makes it feel less real. Let’s see:

virtual reality: you can’t touch it.
virtual banana: you can’t eat it.
virtual tourist: you can’t drink the water
virtual reference: we’re robots

wha!?

So if it's not "virtual reference," what is it? Some folks have said "it's all reference." and while i agree, i think there needs to be a special note for VR. It takes some different skills to do well, and not everyone is doing it- those who are should get extra props for giving their customers additional access to their libraries.

But what do we call it? "virtual reference" means nothing to anyone besides librarians (and sometimes not even then). We help people online. We answer questions remotely. HEY! Remote Reference! But we’re still stuck on reference, which, in my opinion is one of those jargony library things that no one understands but librarians. (Nor should they, we should be using language that makes sense to our customers, not expecting them to bend to our wills.)

Remote... Information help? Maybe. It’s a work in progress. But i’m all for not making you guys, our fantastic librarians, not sound like robots. Or our service sound like a search engine.

So we’re not robots. interesting thing about that. I always say the way to not sound like a robot is to have a conversation. Don’t just push information at them. But conveying emotion and interest is hard when all you have is words. But wait, books are full of more emotion than movies are… oh, that’s because you’re filling in the blanks with your imagination… and because a good book tells you what’s going on. Like a librarian should tell their customer what’s going on. instead of "here’s a link to Queen Victoria..." try "Oh that’s great! I think we can find what you’re looking for in xx, i’m going to search that to see what i can find... give me 2 mins, brb." wow, what a difference. conversation. transparency. and no robots in sight.

You've heard me say it a thousand times in training- but what do you all think?